Welcome to Soet Sonde! We’re so happy you’re here — and we want you to know that your privacy and trust mean everything to us.
Whether you’re ordering a batch of our famous brookies, a box of blondies, or our irresistible cookie dough bars, we’re committed to protecting your personal information every step of the way.
This Privacy Policy explains in clear, friendly terms how we collect, use, share, and protect your information when you visit our website, place an order, or get in touch with us.
- What Personal Information We Collect (and Why)
When you interact with us, we collect information to help us serve you better.
Here’s what we gather and why:
🔹 Basic Contact Information
- What: Your name, surname, email address, and phone number.
- Why: So we can communicate with you about your order and contact you if needed.
🔹 Delivery Details
- What: Your delivery address and postal code.
- Why: So we can send your delicious order to the correct PUDO Locker — or directly to your home, if you’ve selected Locker-to-Door delivery.
🔹 Order & Payment Information
- What: Details of the items you purchased, order history, and payment method.
- Why: To process and fulfill your order.
- Note: We don’t store your full credit or debit card details — this is handled securely by our trusted payment provider.
🔹 Communication History
- What: Messages, reviews, emails, or feedback you send us.
- Why: So we can respond, improve our service, and make your experience even sweeter.
- How We Use Your Information
We only use your personal info for reasons that make sense for you and our business. This includes:
✅ Processing Orders – Making sure your treats arrive safely via the selected PUDO option (Locker-to-Locker or Locker-to-Door).
✅ Customer Service – Helping you with questions, changes, or concerns.
✅ Updates & Offers – If you’ve opted in, we’ll share sweet news like specials or seasonal treats. (You can unsubscribe anytime.)
✅ Legal Reasons – Like keeping records for tax, accounting, or fraud prevention.
👉 Please note: Soet Sonde is a small-batch bakery. To protect quality and freshness, we currently ship a maximum of 30 boxes per week (Monday–Wednesday only). Large or bulk orders (10+ boxes) require at least 1 month’s advance booking.
- How We Keep Your Info Safe
We take your privacy seriously. To protect your personal data, we:
- Use secure servers and SSL encryption on our website.
- Limit access to your data only to those who need it (like the team packing your goodies).
- Work with trusted, PCI-compliant payment providers.
While no system is 100% foolproof, we do everything we can to keep your information safe and sound.
- Who We Share Your Information With (and Who We Don’t)
We never sell your personal information — pinky promise.
We only share your data with:
🔸 Trusted Third-Party Services
- PUDO Lockers (to deliver your goodies)
- Payment providers (to securely process your transaction)
- Website and email platforms (to help us run the shop)
- Legal Authorities if required by law (like for fraud investigations).
These partners only get the info they need — and they’re required to keep your data protected.
- Your Rights and Choices
We believe in giving you control over your data. You can:
🕵♀ Access the info we have on you
✏ Correct any outdated or incorrect info
❌ Request deletion of your data (where legally possible)
⏸ Limit how we use it (e.g., unsubscribe from marketing)
Object to certain types of processing: Just email us at hello@soetsonde.co.za and we’ll take care of it.
- Your Consent
By using our website and placing an order or subscribing to our updates, you agree to this Privacy Policy and how we use your data.
If we ever make major changes, we’ll let you know — either by email or right here on our site.
- Changes to This Privacy Policy
As our little bakery grows, this policy may change to reflect updates in law, tech, or business practices.
We recommend checking this page from time to time.
- A Note About Shipping Options
Right now, we offer two PUDO XS Locker delivery methods via The Courier Guy:
- Locker-to-Locker: R70.50 total (packaging fee included). Be sure to enter the exact locker location at checkout.
- Locker-to-Door: R80.50 total (packaging fee included). Be sure to enter your full and accurate address at checkout.
We’re also working on adding Standard Door Delivery and Overnight Shipping soon. Once available, these options (and any updates to how we handle your data for them) will be added here.
- How to Contact Us
Got questions? Need help? Or just want to say hi?
📧 Email: hello@soetsonde.co.za
📞 Phone: 062 136 7723
🌐 Website: www.soetsonde.co.za
💕 Thanks for trusting us with your sweet tooth — and your info. 🍪💖